Shipping & Return Policy

Shipping, Returns & Exchanges Policy

At Perks, each product is meticulously handcrafted using premium materials and time-honoured techniques. To maintain the highest standards of quality, fairness, and transparency, we request that you carefully review the policy below before placing your order. By completing a purchase with Perks, you agree to the terms outlined herein.

DELIVERY TIMELINE

All orders are made-to-order and typically delivered within 1 to 2 weeks from the date of purchase. Delivery timelines may vary depending on production schedules and courier operations.

RETURN & EXCHANGE WINDOW

Requests for return or exchange must be raised and acknowledged by Perks within 48 hours of delivery. Requests submitted after this period will not be accepted under any circumstances.

ELIGIBILITY FOR RETURN OR EXCHANGE

Returns or exchanges are accepted only if the product is in factory mint condition, defined as follows:

• The product must be unused, unworn, and unaltered

• Footwear must show no signs of wear, including but not limited to:

  • Scuff marks

  • Creasing

  • Sole marks

  • Odour

  • Surface damage of any kind

• The item must be returned with:

  • Original packaging

  • All tags intact

  • Dust bags and accessories (if provided)

  • Any complimentary items received

Belts and accessories must not be cut, resized, punched, or altered in any manner.

Any item received that does not meet factory mint condition standards will be rejected and returned to the customer at the customer’s expense.
Perks’ quality inspection decision shall be final and binding.

EXCHANGE POLICY

• A one-time exchange is permitted per order

• Exchange requests must be initiated within 48 hours of delivery

• Exchanged items are non-returnable and non-refundable

FREE RETURNS & EXCHANGES

• Returns and exchanges are free of charge within India

• Initial shipping charges are non-refundable

NON-RETURNABLE & NON-EXCHANGEABLE ITEMS

The following items are strictly non-returnable and non-exchangeable:

• Slippers

• Sandals

• Promotional products

• Complimentary items

• Accessories

• Gift items

Customers are advised to review the size guide carefully before placing an order.

DAMAGED OR DEFECTIVE PRODUCTS

In the rare event that your order arrives damaged or defective, you must notify us within 24 hours of delivery, along with clear photo and/or video proof.
Claims raised after 24 hours will not be entertained.

QUALITY CHECK PROCESS

All returned items undergo a thorough quality inspection upon receipt. Products that fail to meet factory mint condition requirements will be rejected and shipped back to the customer.
Perks reserves the right to decline returns or exchanges that do not comply with this policy.

REFUND METHOD & TIMELINE

• Prepaid Orders: Refunded to the original payment method

• Cash on Delivery (COD) Orders: Bank account details will be collected for refund processing

Refunds are initiated within 10 working days after successful quality inspection and receipt of all required information. Processing timelines may vary depending on banking institutions or payment gateways.

PRODUCT CONDITION DOCUMENTATION (IMPORTANT)

We strongly recommend that customers take clear, high-resolution photographs of the product before shipping it back.

For footwear, photographs must clearly show:

• The upper

• The outsole

• Side profiles

These images help prevent disputes and serve as reference documentation during the quality inspection process.

COLOUR VARIATION DISCLAIMER

Actual product colours may vary due to:

• Differences in screen calibration and display capabilities

• Lighting conditions during photography

While every effort is made to accurately represent our products, Perks does not guarantee that the colour displayed on your screen will exactly match the physical product.
Minor colour variations do not qualify as defects or grounds for return or exchange.

RIGHTS RESERVED & JURISDICTION

Perks reserves the right to:

• Refuse returns or exchanges in cases of excessive, suspicious, or abusive return behaviour

• Amend or update this policy at any time without prior notice

All disputes, if any, shall be subject to the exclusive jurisdiction of the courts of India.

Final Note

At Perks, we value craftsmanship, transparency, and long-term relationships with our customers. This policy is designed to protect both our customers and the artisans behind every handcrafted piece.