Shipping & Return Policy

Our goal at Perks is to make sure you are completely satisfied with our products. To make your purchasing experience as easy as possible, please carefully read and comprehend our return and exchange policy:

International Orders

1. Reliable Delivery in 1–2.5 Weeks:
   For international customers, we deliver within 1 to 2.5 weeks. Each pair is handcrafted with care, ensuring quality and uniqueness in every step.

2. Return/Exchange Period:
   You have 48 hours from the time of delivery to raise a return or exchange request.

3. Product Condition:
   Returned products must be unused, in brand-new condition, with all original packaging and tags intact.

4. Shipping Fee and Duties:

   • International shipping charges are non-refundable.

   • Customers are responsible for any import duties, taxes, or customs charges applicable in their country.

5. Initiating a Return/Exchange:
   Head to the Footer > Easy Returns section on our website or [click here] to initiate the process.

6. Damaged or Defective Products:
   If your item arrives damaged or has defects, contact us within 24 hours of delivery with photo/video proof. We will assist you immediately.

7. Exchange Rules:
   Only one exchange is allowed per international order. Exchanged items are not eligible for return or refund.

8. Non-Returnable Items:
   Slippers, sandals, promotional products, and complimentary items are not eligible for return or exchange.

9. Inspection & Refund Timeline:
   Upon receiving your return, our team will conduct a quality check. Once approved, the refund will be processed:

   • Prepaid Orders: Refunded to the original payment method.

   • COD not available for international orders.

10. Refund Timeline:
    Refunds are processed within 10 working days after inspection and receipt of necessary information.
    
    

    Domestic Orders (India)

    1. Reliable Delivery in 1–2 Weeks:
       All our shoes are made-to-order, combining precision craftsmanship with premium materials. You can expect delivery within 1 to 2 weeks from the date of purchase.

    2. Exchange/Return Window:
       You have 48 hours from the time of delivery to request a return or exchange.

    3. Product Condition:
       Returned items must be unused, in original condition, and include all tags and packaging.

    4. Shipping Fee Refunds:
       Shipping charges are non-refundable under any circumstances.

    5. Initiating a Return/Exchange:
       Visit the Footer > Easy Returns section of our website or [click here] to start the process.

    6. Product Defects:
       If your item has any defects, contact us within 24 hours of delivery. We will resolve the issue promptly.

    7. Quality Check:
       All returned items undergo a thorough inspection before the refund or exchange is processed.

    8. Exchange Policy:
       One-time exchange is allowed per order. Exchanged items are non-returnable and non-refundable.

    9. Non-Returnable Items:
       Promotional products, accessories, gifts, slippers, and sandals are not eligible for return or exchange. Please consult our size guide before placing your order.

    10. Free Returns & Exchanges:
        Returns and exchanges are free of charge, but the initial shipping fee is non-refundable.

    11. Refund Method:

        • Prepaid orders: Refunded to the original payment method.

        • Cash on Delivery (COD) orders: Bank account details will be collected to process the refund. Refunds are initiated within 10 working days after receiving required information.

We appreciate you selecting Perks. Our top priority is making you happy.